Step 1
Each Heat Exchanger will be properly “logged in" and assigned a W.O. # that will follow the plate pack throughout its time at our facility. This will enable the customer to have access to information at each stage, and customers can use RossHX's Real Time Tracking to monitor the progress. This process also ensures no mixture of other customers plates.
Ross HX Online Order Tracking
Real Time Online Tracking
To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.
Track
Step 2
Each Heat Exchanger plate will then be pre-rinsed before entering our "non abrasive cleaning process".
Step 3
Our non-abrasive cleaning process will clean and restore your plates by removing product buildup and water deposits. Each tank will be fully charged and heated ensuring quicker processing.
Step 4
Each Heat Exchanger plate will then enter the "dye penetrant" process for proper dye penetrant leak testing.
Step 5
Each Heat Exchanger plate then enters the dye quality check. This process will help identify and locate cracks and/or pinholes which would allow for cross-contamination. Guaranteed testing of each plate is a must unless otherwise directed by the customer.
Step 6
Each Heat Exchanger plate will then enter the "re-gasketing" stage. This process may vary from customer to customer depending on the adhesive which best fits the customers needs. However, the attention to detail will remain the same. RossHX has the ability to also use a two part epoxy as per the customers request. This step will add additional time as each plate will need to be properly assessed with a jig and put into the oven for proper curing.
Each Heat Exchanger plate will then enter the final stage of "quality control". This is where they are inspected and packaged for return to the customer. If the customer provides the plate arrangement, RossHX will make sure each plate pack is put in order for easy installation.
